Master Class on Leading Change & Building Adaptable Teams (McLCBAT)-1st Batch
Leading Change & Building Adaptable Teams is a two-day, 12-hour practical programme for managers, project leaders and HR professionals who guide teams through organisational change. Using the ANCHORED Change Leadership Model, participants learn to assess change, support people through uncertainty, address resistance, engage sponsors, communicate effectively and encourage adoption of new tools and ways of working. Each person applies the learning to a real workplace change, develops eight practical tools and presents a 90-day action plan. Examples span several industries and sectors.
Change is no longer an occasional event in organisational life; it is the operating condition. Within the space of a single year, the same team may be asked to adopt a new digital platform, work with AI-enabled tools, move to hybrid or agile ways of working, absorb a restructure, and respond to new regulatory or customer demands. Yet a large share of change initiatives fail to deliver their intended results, and the reasons are rarely technical. Systems get installed and processes get redesigned, but the people expected to work differently are left confused, anxious, under-equipped or unconvinced.
The decisive point of any change is where it meets the team. Managers, project leaders and HR professionals are the people who translate strategic intent into daily reality: they field the questions, absorb the emotions, coach through the uncertainty, and determine whether a new way of working becomes the normal way of working. Leading Change & Building Adaptable Teams is designed for exactly this role.
Over two intensive days (12 contact hours), participants learn to diagnose a change before they lead it, understand how people experience change, turn resistance into useful insight, mobilise sponsors and champions, communicate in ways that land, drive real adoption of new technology and working practices, and build teams that become more adaptable with every change they go through. The programme is organised around an original framework, the ANCHORED Change Leadership Model, which gives participants a practical sequence they can apply to any change in any sector.
The programme is highly practical. Each participant brings a Live Change Case, a real change in their own organisation, and applies every module to it. Across eight modules they build a personal Change Leadership Toolkit of eight working tools, and they finish by presenting a 90-Day Change Leadership Action Plan for peer and facilitator feedback. Case examples are drawn from banking, manufacturing, healthcare, technology, retail, telecommunications and the public sector, so that every participant sees their own context reflected.
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By the end of this course, participants will be able to:
- Build a clear understanding of how organisational change works, why it so often fails at the people level, and what effective change leadership requires of managers, project leaders and HR professionals.
- Develop the ability to diagnose a change, its impact on different groups, and the readiness of teams before leading it.
- Strengthen participants’ capability to understand, anticipate and constructively respond to emotional reactions and resistance.
- Equip participants to mobilise sponsors, stakeholders and change champions in support of change.
- Develop skills to communicate change clearly, honestly and persuasively, including during difficult conversations.
- Enable participants to lead the adoption of new technology and new working practices, including AI, automation, digital platforms and hybrid or agile models.
- Build participants’ capability to develop adaptable, psychologically safe and resilient teams.
- Equip participants to measure, reinforce and sustain change until it becomes the normal way of working.
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M-1: The Change Reality Check: Diagnosing What’s Really Changing and Who It Affects
M-2: Inside the Human Response: Reading Emotions, Concerns and Readiness in Your Team
M-3: Decoding Resistance: Turning Pushback into Insight and Engagement
M-4: Mobilising Support: Stakeholder Mapping, Sponsorship and Influence Tactics
M-5: Communicating Change That Lands: Messages, Conversations and Feedback Loops
M-6: Leading Through Digital and Workplace Transitions: Driving Adoption of New Technology and Ways of Working
M-7: Building Adaptable Teams: Agility, Learning Habits and Psychological Safety
M-8: Making Change Stick: Measuring Adoption, Reinforcing Behaviours and Your 90-Day Action Plan
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Exam Method:
Number of Online Final Exams: 01
Online MCQ (Multiple Choice Question) Exam
- Number of MCQ Questions: 20
- Exam Duration: 20 Minutes
- Total Marks: 40
- Pass Mark: 70%
Assignment:
- Master Class Assignment: 01
- Total Marks: 200
- Pass Mark: 70%
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Upon successful completion of the course, participants will:
- Analyse the drivers, type and impact of a change across processes, systems, roles, skills, behaviours and culture, and articulate a compelling case for change.
- Assess individual and team readiness for change and recognise the emotional and psychological responses people experience during transition.
- Diagnose the root causes of resistance and select response strategies matched to each cause.
- Conduct constructive conversations with resistant individuals and groups.
- Map stakeholders by influence and commitment, engage sponsors, and design a change champion network.
- Design and deliver a sequenced, audience-tailored change communication plan with built-in feedback loops.
- Develop an adoption roadmap for new technology or working practices that addresses capability, process fit and the productivity dip.
- Apply practices that build psychological safety, learning agility and resilience in teams.
- Define adoption metrics and reinforcement mechanisms that sustain change beyond go-live.
- Integrate the ANCHORED Change Leadership Model into a practical 90-Day Change Leadership Action Plan for a live change.
This program is organized by the Academy of Professionals Malaysia (APM).
This program is Validated and Quality Assured by the World Academy for Research and Development.
- Duration: 03 Days
- Time: 01:00 PM - 05:00 PM (Malaysian Time)
- Date: 18-20 Jan, 2027
- Mode of Learning: Virtual Class (Via Zoom)
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- Practical Focus Modules: 08
- Post-Completion
- Electronic Certificate
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Change Diagnosis & Impact Analysis
- Analyses the nature, scope and impact of a change on processes, systems, roles, skills and culture, and builds a clear case for change.
Empathetic Readiness Assessment
- Recognises how people experience change emotionally and assesses readiness at individual and team levels.
Resistance Management
- Diagnoses the root causes of resistance and responds with strategies matched to each cause.
Stakeholder Influence & Sponsorship
- Builds a coalition of support by engaging sponsors, stakeholders, opinion leaders and change champions.
Change Communication
- Communicates change with clarity, honesty and personal relevance through well-sequenced, two-way channels.
Digital & Work-Practice Adoption Leadership
- Leads the adoption of new technology and working practices by addressing capability, process fit and motivation.
Adaptable Team Building
- Builds psychological safety, learning agility and resilience so that teams become more capable of continuous change.
Change Reinforcement & Sustainment
- Measures adoption and benefits, aligns systems and reinforces new behaviours until the change becomes business as usual.
Anchored Leadership Presence
- Provides stability during change through purpose, trust and consistent personal behaviour.
HRDC Provider Approved
RM: 950.00
RM 1250.00
Start Date
2027-01-18
Total Hours
12 Hours
Course Type
Virtual Training (VILT)
Mode of Learning
Online Zoom
Schedule