Master Class on Talent Retention & Employee Experience (McTREE)-1st Batch
This program reframes retention as the result of a consistently positive employee experience—not a response to resignations. Using the six-stage ANCHOR model, participants examine key employee touchpoints, address issues such as onboarding, management, career growth, and reward fairness, and build a repeatable retention system. They finish with a practical 90-day action plan tailored to their organization.
People rarely leave because of one event; they leave when the experience they live every day stops matching the promise that attracted them. This programme treats retention as the result of a promise kept across the whole employee journey, not as a reaction to resignation letters.
Most organisations still manage retention reactively. They run exit interviews, counter-offer the people they notice, and launch engagement surveys whose results sit in slide decks. Meanwhile the real drivers — a poor first 90 days, a manager who never discusses growth, invisible career paths, rigid working patterns, unfair reward signals — go unaddressed until regretted talent has already gone.
Employee Experience (EX) gives HR and line leaders a better lens. It looks at work through the employee’s eyes: the moments that shape how people feel about their role, their manager and their future. When EX is designed deliberately, retention stops being a campaign and becomes a by-product of how the organisation runs.
The programme is built around the ANCHOR Retention & Experience Model, an original six-stage cycle — Analyse, Navigate, Connect, Harness, Offer, Review — that sits on top of the organisation’s Employee Value Promise. Each module develops one stage, so by the end of the day participants hold a complete, repeatable system rather than a collection of tips.
Examples are deliberately cross-industry: banking branches, hospitals, manufacturing plants, retail chains, IT services, BPO centres, NGOs, hospitality and public-sector bodies. Participants work on their own organisational data and situations throughout, and finish with a 90-day Retention Action Plan they can present to leadership.
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The programme sets out to move participants from reacting to resignations to running retention as a designed, measured system:
- Build a shared understanding of why talent leaves and why it stays, and of the business cost of regretted turnover.
- Introduce Employee Experience as the strategic lens for retention, anchored in the gap between the promised and the lived Employee Value Promise.
- Equip participants with practical tools to diagnose attrition, segment flight risk and identify the drivers specific to their workforce.
- Develop the ability to map the employee journey and redesign the moments that matter most for retention.
- Strengthen the role of line managers as the primary retention lever through stay conversations, trust and belonging.
- Show how growth, internal mobility, recognition, total rewards, flexibility and wellbeing combine into a coherent retention offer.
- Establish a measurement and listening discipline that links EX data to retention outcomes and business results.
- Enable every participant to produce a prioritised, owner-assigned 90-day Retention Action Plan.
- Build a shared understanding of why talent leaves and why it stays, and of the business cost of regretted turnover.
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M-1: The Retention Imperative — Diagnosing Attrition and Its Cost
M-2: Designing the Employee Journey and the Moments That Matter
M-3: Managers as the Retention Lever — Trust, Belonging and Stay Conversations
M-4: Harnessing Growth, Internal Mobility and Recognition
M-5: Offering a Fair and Personalised Deal — Total Rewards, Flexibility and Wellbeing
M-6: Reviewing and Renewing — Measuring EX and Building the 90-Day Retention Plan
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Exam Method:
Number of Online Final Exams: 01
Online MCQ (Multiple Choice Question) Exam
- Number of MCQ Questions: 20
- Exam Duration: 20 Minutes
- Total Marks: 40
- Pass Mark: 70%
Assignment:
- Master Class Assignment: 01
- Total Marks: 200
- Pass Mark: 70%
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By the end of the programme, participants will be able to:
- Calculate the cost of regretted turnover and present a business case for retention investment
- Diagnose attrition patterns by segment, tenure, manager and role, and distinguish regretted from non-regretted exits
- Map an employee journey and identify the five to seven moments that matter most for retention in their context
- Explain the gap between the promised and the lived Employee Value Promise and identify where it opens
- Conduct a structured stay conversation and coach managers to use it routinely
- Design growth, internal mobility and recognition practices that reduce career-driven exits
- Evaluate a total rewards, flexibility and wellbeing offer for fairness, competitiveness and fit with workforce segments
- Build a listening architecture and a retention dashboard with leading and lagging indicators
- Produce and defend a prioritised 90-day Retention Action Plan with owners, milestones and success measures
- Calculate the cost of regretted turnover and present a business case for retention investment
This program is organized by the Academy of Professionals Malaysia (APM).
This program is Validated and Quality Assured by the World Academy for Research and Development.
- Duration: 02 Days
- Time: 01:00 PM - 05:00 PM (Malaysian Time)
- Date: 25-26 Jan, 2027
- Mode of Learning: Virtual Class (Via Zoom)
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- Practical Focus Modules: 06
- Post-Completion
- Electronic Certificate
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Retention Analytics & Risk Diagnosis
- Uses workforce data to locate, size and explain attrition and flight risk
Employee Journey Design
- Designs the end-to-end employee experience around the moments that shape commitment
Retention-Focused People Leadership
- Builds trust, belonging and commitment through everyday manager behaviour
Growth & Recognition Enablement
- Creates visible paths to grow, move and be valued inside the organisation
Total Rewards & Flexibility Design
- Shapes a fair, competitive and personalised offer of pay, benefits, flexibility and wellbeing
EX Measurement & Action Planning
- Turns listening data into prioritised action and tracks impact on retention
- Uses workforce data to locate, size and explain attrition and flight risk
HRDC Provider Approved
RM: 600.00
RM 950.00
Start Date
2027-01-25
Total Hours
08 Hours
Course Type
Virtual Training (VILT)
Mode of Learning
Online Zoom
Schedule